Note: STRICTLY NO CANCELLATION OF ORDER/S ONCE PAYMENT HAS BEEN MADE AND/OR PROCESSED BY US. 

RETURNS

- Returns are only allowed when item/s received has any physical damage which affects the overall use of the item.

- Our return policy is valid for 7 days. You have 7 days from the day you receive the package to return the item/s back to us. After 7 days, we can no longer offer a refund or exchange.

- Kindly send us an email at nailstaple.ph@gmail.com or DM us on Instagram @nailstaple.ph so we can further assist you.

ITEMS NOT ELIGIBLE FOR RETURN / REFUND

- Items without any damage (e.g. Change of mind, Late delivery by courier)

- Items purchased during a sale, discounted items and/or made with promotional codes are strictly non-returnable/non-refundable

- Any items that have been used

- Any items that are not returned within 7 days after delivery.

- Any items not purchased directly through our website - www.nailstaple.com

REFUNDS

- Once your return is received and inspected, we will send you an email or text message that we have received the item/s and is subject for approval before we can process any refund.

DEFECTS / DAMAGED ITEMS

- For any glitters related items, please note that glitter placement will differ for every piece. This will not be considered a defect.

- Actual colors shown may vary on different screens as different devices have different specifications. This will not be considered a defect.

- Items with slight imperfections which do not affect the overall appearance or usage of item will not be considered a defect.

SALE ITEMS

- Any item purchased during a sale or discounted items through promotional codes are strictly non-refundable

SHIPPING

- You will be responsible for your own shipping cost for returning your item. Shipping costs are non-refundable.

- We require a tracking number for items that are being returned. Without a tracking number, we cannot guarantee that we will receive your returned items.